ViswaSetu — Donate with Trust

This Privacy Policy explains how ViswaSetu collects, uses, shares, and protects your information when you use our website and services (including browsing campaigns, donating, registering, and contacting us).

By using ViswaSetu, you agree to the practices described below. If you do not agree, please discontinue use of the website.

1. Information We Collect

Depending on how you interact with ViswaSetu, we may collect:

Account & Contact Information: name, email, phone number, and other details you provide while registering, logging in, donating, or contacting us.
Donation Information: donation amount, selected campaign, donor message (if provided), and receipt-related details.
Payment Confirmation Data: payment identifiers and status returned by our payment gateway (e.g., Razorpay order/payment IDs). We do not store your full card/UPI credentials on our servers.
Usage & Device Data: IP address, browser type, pages visited, and basic analytics to improve performance and security.
Cookies: used for authentication/session management and user experience (you can control cookies through your browser settings).

2. How We Use Your Information

We use information to:

Enable donations and generate receipts/acknowledgements
Verify and reconcile payments with our payment provider
Create and maintain your user account (if you register)
Respond to your queries and provide donor support
Improve campaigns, site performance, and user experience
Detect, prevent, and investigate fraud, misuse, or security incidents
Comply with legal/financial record-keeping obligations

3. Disclosure of Your Information

We may share your information only as needed:

Payment Processing: with Razorpay or other payment partners to process payments and confirm transaction status.
Service Providers: hosting, analytics, and communication providers that help us run the platform.
Legal Requirements: when required by law, regulation, court order, or to protect rights and safety.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. Despite our efforts, no online service can guarantee absolute security.

5. Data Retention

We retain personal and donation records as long as necessary to provide services, comply with legal obligations (including financial record keeping), resolve disputes, and enforce agreements.

6. Your Choices & Rights

You may request access, correction, or deletion of your account data where applicable. Some information may be retained for compliance purposes.

7. Children's Privacy

Our services are not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Address: India